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Check most frequently asked questions here
ORDER PROCESS & SHIPPING
RETURNS & 30 DAY MONEY BACK GUARANTEE
WATCH
MISCELLANEOUS
ORDER PROCESS & SHIPPING
Which courier will deliver my order?
We ship with UPS, and DHL.
Do i need to pay customs fees?

All orders are shipped from our Germany, munich warehouse.

Atolio Vegas cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

How much does shipping cost?
Shipping is free on order over 60$
How do i track my order?
You can track your order in several ways. When your item has been shipped we send you an e-mail with the tracking code and the website of the shipping company where you can input the code.
The order has not arrived within the specified time range!

We ship all our orders within 48 hours of payment confirmation.

The order delivery times are listed in BUSINESS DAYS. Saturdays and Sundays are not business days. Packages are being moved only Monday through Friday.

For example, if you selected free 5 business days shipping, that could mean up to 7 days delivery time.

If your order is late more than 5 business days please contact support@atoliovegas.de and we will help you resolve the issue immediately.

Cancelling an order

Orders can be cancelled within 1 hour of being placed.

A restocking fee of 2.4% of the initial invoice value applies to all cancellations of unshipped orders.
Please let us know as soon as possible if you have had a change of mind so that we can accommodate your request. In this situation you should e-mail us on support@atoliovegas.de with your details and leave the rest to us!

Changes to the terms
Atolio Vegas reserves the right to change any of the terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described above.
Which courier will deliver my order?
We ship with UPS, and DHL.
Do i need to pay customs fees?

All orders are shipped from our Germany, munich warehouse.

Atolio Vegas cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.

How much does shipping cost?
Shipping is free on order over 60$
How do i track my order?
You can track your order in several ways. When your item has been shipped we send you an e-mail with the tracking code and the website of the shipping company where you can input the code.
The order has not arrived within the specified time range!

We ship all our orders within 48 hours of payment confirmation.

The order delivery times are listed in BUSINESS DAYS. Saturdays and Sundays are not business days. Packages are being moved only Monday through Friday.

For example, if you selected free 5 business days shipping, that could mean up to 7 days delivery time.

If your order is late more than 5 business days please contact support@atoliovegas.de and we will help you resolve the issue immediately.

Cancelling an order

Orders can be cancelled within 1 hour of being placed.

A restocking fee of 2.4% of the initial invoice value applies to all cancellations of unshipped orders.
Please let us know as soon as possible if you have had a change of mind so that we can accommodate your request. In this situation you should e-mail us on support@atoliovegas.de with your details and leave the rest to us!

Changes to the terms
Atolio Vegas reserves the right to change any of the terms for any or no reason. We will provide notice of any material changes and, if you are unhappy with such changes, your sole and exclusive remedy will be to cancel your reservation as described above.
What is your return policy?
If a product is damaged or was faulty upon delivery - please let us know as soon as possible. You will need to let us know within 7 days of receipt of the item in order to be eligible for a replacement or refund.

We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued.

If the watch has been worn, regardless of how long it was worn, the watch cannot be returned.

ANY SIGNS OF WEAR OR REMOVAL OF PARTS INCLUDING FOIL AND TAGS WILL RESULT IN REFUSAL OF YOUR RETURN.

LERN MORE

How to return an item

To return an item for free please follow this procedure:

1. Email support@atoliovegas.de and provide your order number as well as specify the items you want to return.

2. After we have confirmed your request please re-pack the item in its original condition with labels and tags still attached. Please attach our free pre-paid return label to the box.

All domestic and international returns are free if sent with our pre-paid return label.

4. Retain your proof of shipment and wait until the package reaches our support warehouse in Delaware. Once the package has been received the return still has to be processed. Received return DOES NOT mean processed. It may take several business days to process the return.

I received a faulty item!

IF THE ITEM YOU RECEIVED IS FAULTY, PLEASE FOLLOW THE PROCEDURE BELOW:

Contact our support centre by emailing support@atoliovegas.de and provide your order number, name, address, details of the product (quantity, color, model), and the reason for return. Please attach a photo of the faulty item clearly showing the fault. We will reply within 48 hours.

How to wind your automatic wrist watch?

01 — PUSH THE CROWN IN

 

Make sure the crown is fully pushed in,  so the winding mechanism is connected to the crown.  If the crown is pulled out, the watch will be in time-setting mode.

 

 

02 — ROTATE THE CROWN

 

Rotate the crown in a clockwise direction (away from yourself) for around 20-30 full rotations.  This should wind the mainspring enough  so that it is fully charged.

 

 

03 — REPEAT IF NOT WORN (FOR AT LEAST 15 HOURS)

 

A fully charged watch should last for around 10-15 hours  without any movement.

What are the materials used for atolio vegas watches?
The glass is mineral crystal (of the best quality in its category). Cases are made of top quality alloy stainless steel.
Is it water resistant?
The watch is water resistant but not waterproof. Swimming or showering is NOT recommended.

3atm water resistance - The watch is resistant to everyday use and light rain. 

5atm water resistance - Cold water bath

10atm water resistance - Swimming and snorkeling

20atm water resistance - Deep sea diving

Pre-order terms and conditions
These Pre-Order Terms and Conditions (these “Terms”) govern the placing of pre-orders (“Pre-Order”) with Atolio Vegas (the “Company”) for the Products (as defined below). Please read these Terms carefully before submitting your Pre-Order of any Atolio Vegas Products. By submitting your Pre-Order, you agree to be legally bound by these terms.
Payment
You will be charged at the time of placing the order. Your placing of a pre­order constitutes your express agreement to the company charging of your provided payment method at such time. The purchase price does not include import duties, taxes and other government charges, which are your responsibility.
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