REFUND POLICY

Refund Policy

We offer a 60-day refund policy, which means you can request a refund within 60 days of receiving your order, provided that all conditions below are met.

Eligibility for Refunds

To be eligible for a refund, your item must be in the same condition that you received it unworn, unused, with tags, and in its original packaging. You’ll also need proof of purchase.

We do not accept refunds for used or worn products. Any signs of wear, scratches, or removal of protective foils, seals, or tags will result in the item being deemed ineligible for a refund.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it promptly.

Non-Returnable or Non-Refundable Items

Certain types of items cannot be refunded, including:

Sale or promotional items
Gift cards
Personalized or engraved products

Exchanges

We currently do not process direct exchanges.
If you wish to exchange an item, please place a new order after your refund has been approved.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the refund status by email.
If approved, a refund will be issued to your original payment method.
Please note that processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable.

3 for 2 Offer

If you return the free item, no refund will be issued.
If you return one of the other items, you will receive a refund for the product minus the value of the free product at the time of purchase.

Example:
If your cart contained products worth €70, €65, and €60 (where the €60 item was free), and you return the €65 item, your refund will be €65 − €60 = €5.

Processing Time

Once your return has been delivered and registered in our system, please allow up to 15 business days for processing.
During peak seasons, processing times may take slightly longer.

You can track the progress of your return using the tracking number provided with your parcel.
If more than 15 business days have passed since your return was delivered, please contact us at support@atoliovegas.de and we’ll be happy to assist you.

Unclaimed or Failed Deliveries

If you choose to return your order by declining delivery, or fail to collect your parcel from the pickup point, please contact support@atoliovegas.de to start the refund process.

If a parcel is not collected within the designated timeframe, or if delivery fails due to lack of response to delivery or pickup notifications, we reserve the right to deduct a €15 return fee from your refund or store credit.

If you prefer to have the order resent instead of refunded, the €15 return fee will not be deducted, but a €8 reshipping fee will apply.
We will send you a secure payment link to complete the reshipping payment before dispatching your order again.

Incorrect Address

If a parcel cannot be delivered due to an incorrect or incomplete address provided by the customer, Atolio Vegas is not responsible for delivery delays.

In such cases, we will cover the €15 handling and return fee for the undeliverable parcel.
If you wish to have the order resent, you will only need to pay the €8 reshipping fee.
A secure payment link for the reshipping cost will be provided before your order is dispatched again.

If you have any questions regarding refunds, please contact our customer service team at support@atoliovegas.de.
We are always happy to assist and ensure your experience with Atolio Vegas remains smooth and transparent.