REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at support@atoliovegas.de. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note that customers are responsible for all shipping costs associated with returning items. Items sent back to us without first requesting a return will not be accepted.

We do not accept refunds for used products. Used products will be mailed back to the sender, and no refund will be issued. If the watch has been worn, regardless of how long, the watch cannot be returned. Any signs of wear or removal of parts, including foil and tags, will result in refusal of your return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

When we receive and inspect the returned item, we will send you a confirmation email regarding the status of your refund.

You can always contact us with any return questions at support@atoliovegas.de.

If the customer refuses the package at delivery, we may charge a return shipping fee.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and inform you if the refund was approved. If approved, you’ll be automatically refunded to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.