FAQ

That depends on what you are comparing them to, so here is the honest version. Cases and bracelets are 316L stainless steel. Movements are Japanese Citizen Miyota quartz, Swiss Ronda quartz, or the Miyota 9015 automatic with a 42 hour power reserve. Glass is sapphire coated and scratch resistant. Water resistance is 5 or 10 ATM depending on the model. Every watch has 24 months of warranty.

What they are not: a Swiss manufacture movement, an in house calibre, or a watch that holds resale value. If that is what you are after, you are looking at a different price class. What you get here is the material and the movement quality of a much more expensive watch, in a design that does not shout.

Yes. Atolio Vegas is a registered German business, owner Birhat Shahin, Sutthauser Str. 206, 49080 Osnabrück, Germany. The shop has been trading since 2021 and every order ships from Germany. Our legal notice, refund policy and terms are linked in the footer of every page, and we have a public Trustpilot profile you can read before you buy.

Germany. Designed in Munich, shipped from Osnabrück. Every parcel leaves Germany, which is why EU orders arrive in a few days and why there are no surprise charges on delivery.

Yes. Atolio Vegas is an online brand with no stores of its own, but our watches can be seen and tried on at ZERDA JUWELIER, Johannisstrasse 45, 49074 Osnabrück, Germany, an independent partner jeweller where you can also buy them. We are expanding our network of partner jewellers, so more locations will follow.

No, and we do not call ourselves one. Luxury in the strict sense means Swiss manufacture movements, precious metals and prices in the thousands. We make quiet, well built pieces in the range of 50 to 550 euro. The design language borrows from old money rather than from hype, but the price stays where normal people live.

Three reasons, none of them mysterious. We sell direct, so there is no retailer taking a margin. We use proven Japanese and Swiss movements rather than developing our own. And we spend nothing on celebrity endorsements. The cost sits in the steel, the movement and the finishing, not in the marketing.

The gold in the plating is real 18k gold, applied over 316L stainless steel. It is plating, not solid gold, and we say so on every product page. Plating is a layer and it wears with time. What it will not do is turn your skin green, because the metal underneath is steel and not brass.

No. 316L stainless steel forms a passive chromium oxide layer that reforms whenever it is scratched, so it does not rust, does not tarnish and does not discolour skin. That is also why our jewellery carries a lifetime warranty covering tarnishing and fading. If a piece does change colour, we replace it.

Jewellery yes, watches depending on the rating. Steel jewellery tolerates sea water, pool and shower. Watches rated 10 ATM cover swimming and snorkelling, models rated 5 ATM are fine for a cold water bath but not for swimming. The rating is on every product page, and you never operate the crown under water.

Yes. Review requests go out automatically after delivery, only to people who actually ordered, so every review on a product page comes from a verified purchase. We do not remove negative reviews. You can also read our Trustpilot profile, which we do not control.

Against fashion brands in the same price range, the difference is usually the case material and the movement: a lot of them use plated brass and the cheapest quartz available, we use 316L steel and Miyota, Ronda or Seiko. Against Seiko, Citizen or Orient, they win on horological pedigree and we win on design and on finishing for the money. Both answers are honest, and which matters more depends on what you want the watch to do for you.

If you want a piece that looks considered, survives daily wear and costs less than a weekend away, yes. If you want an investment or a name other collectors recognise, no, and no brand at this price can honestly promise that. We give you 60 days to decide with the piece on your wrist, and the return costs you the postage, nothing else.

Steel and gold plated watches and jewellery with a quiet, mediterranean look. No visible logos on the pieces, no oversized branding. The bestsellers are the Zolten watch and the Cuban chains.

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. You are charged when the order is placed.

Prices are shown in your local currency where we support it, and the charge is made in that currency. Your bank may apply its own conversion if the currency differs from your account.

Orders can be cancelled within one hour of being placed. Write to support@atoliovegas.de with your order number. After that hour the order is already being prepared for dispatch or has left us, and it can no longer be stopped. In that case simply use your right of return once the parcel arrives.

Only before the parcel is dispatched, and we dispatch within one business day, so write to support@atoliovegas.de immediately with your order number. Once a parcel has left us the address can no longer be changed.

Check your spam folder first. If nothing is there, the email address may have a typo. Write to support@atoliovegas.de with your name and the approximate order time and we will find the order.

Shipping is free on every order, worldwide. There is no minimum order value.

Every order is packed and dispatched within one business day. Orders placed on a weekend go out on the next business day.

Delivery times below are business days after dispatch. Saturdays and Sundays are not business days.

• Germany: 1 to 3 business days
• Rest of Europe and the United Kingdom: 2 to 5 business days
• United States: 3 to 6 business days
• Rest of the world: 3 to 7 business days

Express delivery, where offered at checkout, arrives in 1 to 3 business days depending on the destination.

We ship with DHL and UPS. The carrier is chosen by destination, and the tracking link in your dispatch email tells you which one is carrying your parcel.

Yes. Every order ships from Germany and delivery is free to every country we serve.

No. All customs duties and import fees are covered by us. The price you see at checkout is the final price and nothing further is due on delivery.

The carrier will attempt delivery again or leave a notice with the address of the pickup point. Parcels are held for a limited period, so collect it in time. If a parcel is not collected and returns to us, see the question below.

The parcel returns to us and the carrier charges us a handling fee. Want it sent again? We cover the return leg, you pay a flat rate for the new shipment: EUR 10.00 in Germany, EUR 15.00 in the rest of the EU, 10 to 18 USD elsewhere. Prefer a refund? The same flat rate is deducted.

You are free to prove that we incurred no cost or a lower one. Refusing a parcel does not cancel your order and does not count as a withdrawal.

You receive an email with your tracking number as soon as the parcel leaves us. Allow up to 24 hours for the first tracking update to appear.

Carrier systems can take up to three business days to show the first scan, particularly right after dispatch. If nothing has changed after that, write to support@atoliovegas.de with your order number.

Delivery times are in business days and do not include weekends or public holidays. If your order is more than five business days late, write to support@atoliovegas.de and we will take it up with the carrier.

Contact us within two business days with your order number and photos of both the item and the packaging. That window is what allows us to file the claim with the carrier.

You have 60 days from delivery. Customers in the EU, EEA, UK and Turkey additionally have a statutory right of withdrawal of 14 days from delivery, which exists by law and is not limited by anything here.

Email support@atoliovegas.de with your order number and the item you would like to return. We send you the return address. Once your return is approved, hand the parcel to the carrier within 14 days. Use the original packaging inside a sturdy outer box, include a note with your order number, ship with tracking and mark the parcel as a returned purchase.

Return shipping is paid by you. The exception is a manufacturing defect or a recognised warranty claim, where we send you a free return label and carry the cost.

Unworn and unused, without scratches or signs of wear, tags and seals intact, complete in the original packaging with pouch and accessories. For watches the protective film must be intact and the movement must not have been started. Sets can only be returned in full.

Every return is checked individually. If it does not meet these conditions we may refuse it, and the item goes back to you at your cost. We tell you the amount first.

If you are withdrawing within the statutory 14 days, you may examine the item as you would in a shop. If handling goes beyond that, we determine the loss in value and offset it against your refund under § 357a (1) BGB.

Yes, within 60 days, as long as the item you want is available. Tell us in the same email.

You pay the postage to send the original back, as with any return. The first exchange of an order then ships to you free of charge. Any further exchange of the same order is charged at a flat rate: EUR 10.00 in Germany, EUR 15.00 in the rest of the EU, 10 to 18 USD elsewhere. A price difference is settled either way, by payment link or refund.

Once your return arrives, allow up to 10 business days for it to be checked. You receive an email as soon as it is approved, and we refund within 14 days to your original payment method in the currency of the original order. We charge no refund fee. Depending on your bank it can take a few extra days to appear.

No. Items produced to your specification cannot be returned or exchanged. For customers in the EU this is the statutory exception under § 312g (2) no. 1 BGB.

Gift cards are excluded from our 60 day policy.

In the EU, EEA, UK and Turkey the statutory right of withdrawal applies for 14 days as long as the code has not been redeemed. We then deactivate the code and refund the amount paid. Once a code has been redeemed, that amount is not refunded.

In the 3 for 2 offer the lowest priced item is free, so returning that one produces no refund.

Return one of the paid items and the discount is recalculated: you receive its price minus the value of the free item. Return the complete order and we refund the full amount you paid.

Watches are covered for 24 months from delivery. Jewellery carries a lifetime warranty. Both are voluntary guarantees from Atolio Vegas and valid worldwide.

Your statutory rights apply independently, are free of charge and are not limited by them. Within the EU that means a statutory warranty period of at least 24 months from delivery.

Yes. Every watch is covered for 24 months from delivery against manufacturing defects, meaning parts and workmanship under normal use.

Email a photo or a short video and your order number to support@atoliovegas.de. If it is a genuine warranty case we repair or replace the watch and cover the shipping. Damage from use, such as a fall, is not covered. Within the EU your statutory rights of at least 24 months apply independently and free of charge.

Tarnishing, fading and accidental breakage. Email a photo and your order number to support@atoliovegas.de and you receive a replacement or store credit, whichever you prefer.

It applies for as long as you own the original piece and is not transferable. Each piece includes one free replacement. If something happens to that one too, you receive store credit. Not covered: loss, theft, scratches, signs of wear, intentional damage and damage caused by a third party.

An uneven dial scale, a skewed or asymmetric case, or a movement that stops running under normal use. In those cases the watch is repaired or replaced, you receive return instructions for your country, and we cover the shipping. Damage that comes from use, for example a watch that stops after a fall, is not a manufacturing defect, and if the check shows this the shipping remains with you.

Theft and loss. Intentional damage or damage caused by a third party. Improper use such as scratching, bumping or dropping. Normal wear and ageing of materials. Neglected care. Extreme temperatures. Wearing the watch with the crown unlocked so moisture enters. Perfume, cosmetics and cleaning products. Damage occurring after delivery, such as broken or scratched glass.

Batteries, straps and other accessories are also excluded.

Email support@atoliovegas.de with your order number and a photo, or a short video for a movement issue. One photo is usually enough. We look at every case individually and reply within 24 hours.

Cases and bracelets are 316L stainless steel, the same grade used in surgical instruments. Gold versions are 18k gold plated over the same steel. Bracelets are interchangeable and close with a butterfly clasp.

316L stainless steel, hypoallergenic and resistant to tarnishing. Gold versions are 18k gold plated. Set stones are 5A cubic zirconia.

Japanese Citizen Miyota quartz and chronograph movements, Swiss Ronda quartz, and for the automatic models the Miyota 9015 with a 42 hour power reserve or a Seiko self winding mechanical movement. The movement of each watch is listed on its product page.

Sapphire coated crystal, scratch and scrape resistant. Selected models carry an additional anti reflective coating, which is listed on the product page.

That depends on the rating of your model, listed on its product page. Most of our watches are rated 10 ATM, which covers swimming and snorkelling. Models rated 5 ATM are fine for a cold water bath but not for swimming.

Whatever the rating, keep the watch away from perfume, cosmetics and cleaning products, and never operate the crown under water.

316L stainless steel does not rust and tolerates water, so you can wear it in the sea, the pool and the shower. Gold plated pieces last longest if you put them on after cosmetics and dry them after contact with salt water or chlorine.

Yes. The small sub dials on our chronograph models are fully functional.

That is a protective film applied during assembly. Remove it gently with a soft cloth. It is not meant to stay on after the first wear.

Not at the moment. If that changes we will announce it on the product pages.

Use the size guide on any ring product page. It converts between EU, US and UK sizes and shows you how to measure your finger with a strip of paper. If you are between sizes, take the larger one.

Yes. Every bracelet is adjustable by removing links and the clasp is interchangeable. Any jeweller can do it in a few minutes, and most do it while you wait.

Wipe it with a soft dry cloth after wear. Put it on after perfume and cosmetics rather than before. Store it in the pouch it came in so it does not rub against other pieces. For watches, ask for a new case gasket whenever the battery is changed, because the gasket is what keeps the water resistance intact.

Batteries must not go into household waste. The quickest route is a municipal collection point or any shop selling the same type of battery, and it costs nothing.

You can also send it to us with the contacts taped over, or send the whole watch and we remove and dispose of the cell. We charge nothing for taking it back. Full details are on our battery disposal page.

Email support@atoliovegas.de. We reply within 24 hours. Include your order number if your question is about an order and it will be faster.